Colleague Insight Manager

In this role you will use your expertise in delivering strategic insight transformation and best-in-class business partnering to deliver a wholescale change to the way we listen to our 340,000 colleagues across the Group. We have an exciting moment ahead of us to leave a legacy and you will be at the heart of it.

The role will lead the transition, from operational design to BAU. You will co-create the most appropriate Colleague listening mechanisms for Tesco and phase their implementation, working alongside the People team, Technology, Business Support and all Tesco Group markets. New colleague listening will proactively identify opportunities to grow & help set the direction of our People priorities ensuring colleagues come first and become our biggest advocates.

You will be responsible for:

Specifically, the role is accountable for:

Driving the transformation of the new Group colleague listening strategy including formulating and agreeing operational design principles to land the change.
Working directly with the Head of Insight, business leaders, project teams spanning People, Technology, Channels & Business Support as well as all Group markets to obtain buy-in and achieve implementation of the new colleague listening vision and strategy.
Building extremely strong relationships with stakeholders, knowing their motivations, measures of success, processes and decision points.
Embedding new listening mechanisms into the Group Insight team and with your Colleague Insight peers to evolve our service model for Colleague listening and insight delivery.
Managing new Colleague listening strategy to budget.
Organising resources to deliver changes to our ways of working, lined up to the new service model.
Working in partnership with peers in Colleague insight to triangulate Colleague data, Customer data and business outcomes.
Telling clear, succinct and impactful stories and facilitating stakeholders to understand the meaning behind every piece of work before decisions are taken.
Demonstrating and advocating learning and best practice across our Group Insight team in areas of insight generation, storytelling, democratising insight and stakeholder management.

You will need:

Consulting skill set and collaborative mindset
Strategic transformation
Numerate and analytical
Creative and structured problem solver
Self-starter, proactive and curious, happy to deliver as an SME or as part of a team
Excellent data interpretation and storytelling skills.
5+ years’ experience in an equivalent Insight or People/HR based employee experience or engagement role, delivering transformation / change
Experience in Strategy based roles in a fast moving, customer-facing industry
Working with agencies and external functions.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility