Colleague Experience and Retail Planning Manager

As the Colleague Experience & Retail Planning Manager, you will lead and coordinate initiatives that enhance the colleague experience and streamline retail planning processes across our stores. Your work will empower Store Teams to consistently deliver exceptional customer service by ensuring operational clarity, supporting capability development, and providing the tools and structures needed for effective retail execution.

This role sits at the heart of our store operations, driving alignment between strategic priorities and day-to-day execution. You’ll collaborate across functions to design and implement initiatives that improve how our colleagues work, feel, and grow—ultimately shaping a more engaging and productive retail environment.

You will be responsible for:

Design, develop and deliver key propositions in Colleague experience areas
Builds strong, collaborative relationships with store teams, HR, operations, and central functions
Produce and maintain weekly retail dashboards to support visibility of performance and priorities
Support Retail Leadership Teams and Half-Year Retail Review meetings with planning and materials
Use the capability planner to ensure retail calls and meetings are scheduled effectively and do not clash
Collate and distribute KPI packs and Big 6 reports by proactively engaging stakeholders to ensure timely and accurate reporting
Coordinate operational training initiatives and manage the process and sign-off through the capability planner
Ensure training plans are aligned with business priorities and store needs
Plans and coordinates colleague engagement events, training sessions, and operational reviews
Manages logistics, templates, venues, and communications to ensure smooth execution
Gathers and interprets colleague feedback, engagement scores, and operational data to inform improvements
Maintain Tesco Help and Comms Centre administration, including updating for new initiatives and tools
Set up new stores in relevant systems and ensure operational readiness
Communicate changes to store manager lists and manage area distribution lists in Outlook
Collate weekend duty rosters for Retail Weekly and UK-wide lists
Update hierarchy structures as needed and escalate access issues for resolution

You will need:

Stakeholder management/strong network building skills
Excellent communication skills (written & verbal)
Ability to tell compelling stories in a simple way
Highly responsive and resilient
Planning and coordination
Data and insight handling
Change enablement
Programme Management
Customer and Colleague Centricity
Data management and analytical experience
Store operations experience
MS Office

What's in it for you:

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

Competitive Salary
Life Assurance
Pension Scheme*
Bonus Scheme*
Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
Annual leave starting at 23 days
Save As You Earn Scheme*

*Entry requirements and rules of the scheme apply

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility