Card Operations Specialist

Location: London or Peterborough (Hybrid)

Type: Full Time, Permanent

Role Purpose

The Card Operations Specialist will support the Global Cards team with day-to-day operational activities for the Travelex Money Card and co-brand partner programmes across the globe. This role focuses on routine operational tasks, data maintenance, and assisting senior specialists with more complex investigations and projects.

Key Responsibilities

Operational Support
Perform day-to-day administrative and operational tasks relating to card programme management.
Maintain and update card-related data, contact lists, and documentation.
Track and log supplier and programme manager actions in collaboration tools (e.g. JIRA, Confluence).
Prepare and validate regular reports (e.g. card volumes, customer issues, operational KPIs).
Support incident management by gathering data, logging cases, and assisting with follow-ups.
Card Scheme and Partner Coordination
Support Mastercard reporting and compliance submissions under the guidance of senior staff.
Monitor and summarise scheme notifications, flagging relevant updates for review.
Assist with partner onboarding administration and supplier due diligence data collection.
Project & Process Support
Provide administrative support for card-related projects (e.g. testing, document updates, status tracking).
Support implementation of new operational processes or systems.
Coordinate meeting logistics and minute-taking for internal/external card programme meetings.
Continuous Improvement
Identify routine issues or inefficiencies and propose improvements.
Maintain up-to-date knowledge of internal processes and card operational tools.

Experience and Skills Required

Essential
Experience in financial services, card operations, or customer service administrative role.
High attention to detail and ability to manage repetitive data tasks accurately.
Confident using MS Excel, Word, and Outlook.
Strong organisational and time management skills.
Good written and verbal communication skills.
Desirable
Exposure to Mastercard or Visa issuing processes.
Familiarity with ticketing or workflow systems (e.g. JIRA, ServiceNow).
Basic understanding of data reporting or dashboards.

Personal Attributes

Proactive and eager to learn from senior team members.
Team-oriented with a willingness to support on a variety of tasks.
Adaptable to a fast-paced, evolving environment.
Customer-focused mindset and attention to operational accuracy.

Why Join Travelex?

We have an aggressive transformation agenda so we’re looking for passionate and driven people to join us in our mission. In return you’ll have the opportunity to work for a global organisation in a fun and ambitious team, and drive real, effective change.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.