Brand Manager - Arcade

We’re currently looking for a full time Brand Manager to join our welcoming and close-knit Harrods family in our Arcade department. This role is a fixed term contract for 1 year.

We are seeking a dynamic, creative, and passionate professional to join our team and lead the charge in making our brand even more iconic. If you have a genuine love for luxury gifting, you are self-motivated and have a naturally curious disposition and keen to develop product and industry knowledge, this could be the perfect opportunity for you.

About the Role

As a Brand Manager you will be the face of the brand you represent for our customers and will be responsible for providing a holistic shopping experience that is as unique as it is memorable. You will understand the importance of building and nurturing long-lasting relationships with both clients, your own brand and numerous internal stakeholders. Additionally you will be confident when handling large and complex transactions and will thrive in working with leading industry products. You will not only specialise in your own brand but will also have an in-depth appreciation of the wider industry and Harrods itself.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

About You

As part of our Harrods Retail team, you are responsible for creating world class customer experiences in store. The face of our iconic brand, you are driven by passion for our customers and delivering best in class service.

You’ll also –

Consider your department as your own business by ensuring all visual merchandising is aligned with Harrods' and the brand's expectations. Check and maintain the environment ensuring it is clean, well presented and inviting at all times
Fully adhere to the company's well-developed selling ceremony with all types of client, from walk-ins to pre-booked appointments
Delivering operational excellence by independently ensuring that all aspects of stock are managed to maximise sales, avoid missed opportunities and to minimise shrinkage
Dress for your day – by that, we ask you to dress according to our Harrods Standard, which outlines the company dress code, etiquette and standards when working in a customer-facing area
Being on time and present is also part of showing your passion and respect for our customers as well as your colleagues. We can only truly be one team if we support and respect each other
A flexible approach with regards to hours and days of work; our standard shift pattern in store is 5 days across the 7-day week.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods