Assistant Manager

The Company

The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries.

Job Description

Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, is seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.

Profile

Team Management

Train, supervise, and motivate employees to meet store goals
Plan, organize, and prioritize tasks for optimal team productivity
Develop team performance, focusing on conversion and customer service
Produce team rotas and monitor performance
Assist with performance management, training, and coaching. Training
Help implement induction programs for new employees
Assist in training and developing the store team
Encourage completion of required E-Learning
Ensure service standards align with Swatch guidelines. Security
Open and close the store per company policies
Implement security procedures and manage stock
Maintain awareness of product security hot spots
Conduct stock checks and audits. Reporting
Accurately report administration and stock control
Collate sales figures. Sales
Provide friendly, memorable customer service
Maintain product knowledge and assist with displays
Contribute to sales targets and deliver exceptional service. Cash Handling
Reconcile tills daily and ensure secure cash handling
Handle transactions responsibly, including cash, cards, and international currency. Store Care
Keep the store clean and presentable
Maintain health and safety standards and visual merchandising. Communication
Adhere to company policies and attend briefings
Communicate effectively at all levels
Present professionally and understand international customer customs
Attend Retail Managers Meetings in the absence of the Store Manager. Product Knowledge
Attend training and stay informed on new products
Deliver product knowledge to customers and train colleagues. Merchandising
Display products per company policies and maintain high presentation standards


Professional Requirements

Essential:

Previous retail management experience
Passion to motivate, engage and raise morale
Creativity in ideas to increase footfall and conversion
Exceptional communication skills
Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
Driven to improve conversion and ensure the store and team meet KPIs
Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement
Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills
Strong interpersonal skills with the emphasis on building good working relationships
Commitment to their own development and development of their team
Self-aware and acknowledges personal areas for improvement and development
Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines
Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed
Flexibility to support team and company in working additional/different hours and at different locations as and when required Preferred:
Previous experience working in retail and/or fashion accessories
Have experience dealing with international customers
Ability to communicate in multiple languages
Previous experience providing training to colleagues
Experience and knowledge of Swatch and Flik Flak products Languages English and a second language is desirable Job Location: Meadowhall Shopping Centre, Meadowhall, S9 1ES Sheffield, United Kingdom (England)


Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom