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What is the role? We’re looking for an inspiring and commercially minded Retail Service Training Manager to design and deliver impactful training programs that elevate customer experience, strengthen sales capability, and drive service excellence across our retail stores. In this role, you’ll define service standards, coach teams, and use...
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Are you passionate about fashion, style, and delivering exceptional customer service? We’re on the lookout for a confident and enthusiastic Sales Associate...
As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard. In this role you will: Nurture and develop relationships to generate new business with...
As Brand Specialist you will: Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other...
As a SOC Analyst you will: Monitor and analyse suspicious or criminal activity, through CCTV. Support the co-ordination of store security teams, in the arrest and detection of offenders. Monitor intruder detection systems and alarm activations and respond accordingly. Monitor fire and life safety systems and alarm activations and...
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