B&Q have announced that they will move away from overnight replenishment, which will lead to the loss of 250 night crew management positions.
They will move 1750 staff to customer facing roles during the day. Replenishment will be carried out during the day by the extra people on the shop floor.
B&Q retail and property director Paul Crisp has said ‘the overall impact of the proposals will be to improve our customers’ shopping experience in our stores.’
“The changes in replenishment would mean an additional 1,750 customer-facing colleagues on our shop floors, improving stock availability and customer service throughout the day.
“In addition, we are creating greater consistency in the way we operate our stores, removing duplication of tasks and improving efficiency.
“We want to be the leading home improvement company and make home improvement accessible for everyone. That means delivering great customer service and great quality at prices that are truly affordable. To do that, we need to operate differently.”
