B&Q will be recruiting 800 new staff members for its kitchen and bathroom showroom areas.
The recruitment drive follows the recent news that B&Q is changing the way it sells its kitchens and bathrooms by moving away from offering installation services to focus on helping customers to select, design and order new kitchens and bathrooms for delivery and take-away.
B&Q said the drive will help it to improve the customer experience by ensuring that they deal with just one person in-store to make the buying process simpler and faster. All staff will continue to be trained on B&Q Spaces, the retailer’s interactive design tool that captures measurements and presents customers with a design and price for their project.
Trading director at B&Q, Paul White said: “As one of the UK’s leading kitchen and bathroom retailer, B&Q is committed to the growth and development of the category. We are confident these improvements lay firm foundations to drive our showrooms business forward and create a solid platform from which to continue evolving our market leading kitchen proposition.”
