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A bit about the role As a Concierge Consultant you will: Act as the first point of contact for VIP customers Work on the shopfloor, supporting the Deputy Head Concierge Deliver an extraordinary experience for all customers Be curious to identify customer needs and consistently meet these expectations...
As a Department Manager you will: Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set...
As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can...
As Brand Specialist you will: Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other...
A Bit About The Role Act as the first point of contact for customers Be proactive in approaching Deliver an extraordinary experience for all customers Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond Handle customer complaints...
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