Enterprise Services Administrator

We are looking for an Enterprise Services Administrator to join our IT team in Harrods. You will be responsible for the end-to-end physical, virtual and cloud platforms across Harrods supporting us as we navigate through the next part of our journey.

About the Role

As the Enterprise Services Administrator will be responsible for taking on the current Harrods IT strategy and driving it to delivery through the creation of the roadmaps, principles, and guiderails, while continuing to evolve the strategy alongside our Infosec and architecture teams to ensure we have a secure and agile infrastructure/cloud platform.

This role will be key in delivering our infrastructure transformation over the next 3/5 years and will be responsible for build, support, and delivery of the platform that will be at the core of Harrods IT going forward

About You

You will ideally be a thorough leader in Infrastructure (Windows Server, Linux, Azure, VMWare VCF, Backup/DR)- Azure and window strong experience, knowledge of the others is fine The ideal candidate will have In-depth knowledge of the core platforms with certifications and detailed knowledge around the delivery of Infrastructure Automation and Orchestration.

Additionally you will have strong technical knowledge including Microsoft Technologies, Red Hat Linux, Kubernetes, VMWare, Data Centre, Enterprise Networking, WAN/LAN/WLAN, Routing, Firewall, IDS/IPS, WAN optimization, Authentication, Email, System Security Solid understanding of Infrastructure Security, IAM, Cloud Authentication. With the ability to build a consensus and drive and agree technical direction, and the ability to influence and negotiate with strong stakeholder management skills.

The role requires taking ownership of incidents, service requests and strong technical problem determination skills to ensure that issues are seen through to resolution in the most efficient way. At all times, the team needs to provide world class service that is tailored to the needs of our IT customers and maintain outstanding attention to detail to ensure that we offer robust & reliable solutions to our end users. Excellent time-management and organisational skills, the desire to continuously learn and improve plus a strong belief in the power of working as a team are all essential qualities.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Harrods reserve the right to close applications early if we receive a high number of applications for this role