At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
The Senior Supply Chain Operations Manager takes leadership and accountability for all UK&I Warehousing and Distribution including the management of 3PLs, suppliers and close coordination with the UK commercial and operations (Retail and Away From Home) teams. They build the strategy to drive continuous improvement in logistics operational performance (OTIF), implement efficiency through technology and future proof Costa’s Logistics network.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Senior Supply Chain Operations Manager, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Senior Supply Chain Operations Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
• Lead UK&I logistics, warehousing and transport operations, ensuring strong performance across inventory, distribution and customer service
• Manage and optimise relationships with 3PL providers and suppliers, driving cost efficiency, service quality and contract performance
• Own operational performance (including OTIF), delivering continuous improvement to enhance service levels and support business growth
• Develop and implement logistics strategies, ensuring a resilient, scalable supply chain aligned to commercial and operational priorities
• Oversee budgets and performance, ensuring effective cost control, strong financial outcomes and delivery against key KPIs
Who you are
It’s your unique ingredients we’re interested in:
• Proven supply chain or operations leader with a strong track record of delivering operational excellence and commercial performance
• Experienced in managing complex, multi-site and multi-channel distribution environments, ideally within retail or manufacturing
• Strong leadership and influencing skills, with the ability to engage and build relationships at all levels
• Data-driven and analytical mindset, with a focus on driving KPI performance and continuous improvement
• Commercially astute, resilient and able to thrive in a fast-paced, high-performance environment
Where you’ll work:
Our Senior Supply Chain Operations Manager role is designed to be field-based, with regular time spent where it matters most – whether that’s at our third-party logistics sites in Wellingborough and Swindon, or at our St Albans Support Centre. It’s all about being close to our operations, connecting with teams on the ground, and coming together to keep things running smoothly.
For any reasonable adjustments and general queries, please get in touch with the recruitment team.
The Senior Supply Chain Operations Manager takes leadership and accountability for all UK&I Warehousing and Distribution including the management of 3PLs, suppliers and close coordination with the UK commercial and operations (Retail and Away From Home) teams. They build the strategy to drive continuous improvement in logistics operational performance (OTIF), implement efficiency through technology and future proof Costa’s Logistics network.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Senior Supply Chain Operations Manager, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Senior Supply Chain Operations Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
• Lead UK&I logistics, warehousing and transport operations, ensuring strong performance across inventory, distribution and customer service
• Manage and optimise relationships with 3PL providers and suppliers, driving cost efficiency, service quality and contract performance
• Own operational performance (including OTIF), delivering continuous improvement to enhance service levels and support business growth
• Develop and implement logistics strategies, ensuring a resilient, scalable supply chain aligned to commercial and operational priorities
• Oversee budgets and performance, ensuring effective cost control, strong financial outcomes and delivery against key KPIs
Who you are
It’s your unique ingredients we’re interested in:
• Proven supply chain or operations leader with a strong track record of delivering operational excellence and commercial performance
• Experienced in managing complex, multi-site and multi-channel distribution environments, ideally within retail or manufacturing
• Strong leadership and influencing skills, with the ability to engage and build relationships at all levels
• Data-driven and analytical mindset, with a focus on driving KPI performance and continuous improvement
• Commercially astute, resilient and able to thrive in a fast-paced, high-performance environment
Where you’ll work:
Our Senior Supply Chain Operations Manager role is designed to be field-based, with regular time spent where it matters most – whether that’s at our third-party logistics sites in Wellingborough and Swindon, or at our St Albans Support Centre. It’s all about being close to our operations, connecting with teams on the ground, and coming together to keep things running smoothly.
For any reasonable adjustments and general queries, please get in touch with the recruitment team.