We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.
Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.
Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Restaurant Supervisor to join our team in London.
Location: The Guinness Open Gate Brewery, Covent Garden, 1 Mercer Walk, London, WC2H 9FA
Rate of Pay: £40,000 per annum
Working Pattern: 40 hours per week, 5 over 7
Be part of a fun and engaging team at Guinness Opengate Brewery, you will have the gift of the gab, able to lead from the front and target driven to achieve standards and financials.
In the Head of Restaurant’s absence takes responsibility for the restaurant and ensuring an efficient and stylish service is provided in line with the CH&CO/ Guinness brand. Involved in developing house sales, and able to understand and manage in accordance with finance and budget requirements.
Key responsibilities and accountabilities:
Food and Service Development
- Coordinate the entire operation of the restaurant during scheduled shifts.
- Meet and greet customers and be a presence in the restaurant.
- Oversee the Opentable booking system to ensure maximum use of tables.
- Advise customers on menu, describing food choices and food style and making suggestions for wine choice including beer and drinks pairing.
- Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
- Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
- Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
- Check stock levels and order supplies.
- Assist in any area of the restaurant when circumstances dictate.
- Be PCI compliant, logging PDQ’s and following company processes
Relationship Management and Customer Service
- Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
- Actively gain customer feedback and to use the information to improve the food and service offering.
Finance
- Work with the Restaurant Manager to ensure the restaurant achieves financial targets.
- Understand and interpret the relevant financial control systems.
- Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
Managing/Developing a Team
- Organise and supervise the shifts of waiting and cleaning staff.
- Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
- Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
- Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in CH&CO.
- Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
Sales
- Work with the Restaurant Manager to maximise sales at the restaurant
- Maximise sales at the restaurant through effective up selling and marketing promotions.
- To represent the relevant site as necessary at meetings within CH&CO.
Health & Safety
- To keep up to date with all COSHH and HACCP procedures and methods.
- Ensure that all employees adhere to the uniform standards.
- To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
Occasional Responsibilities
- Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices
- To attend training courses and attend CH&CO meetings when necessary
What's in it for you?
Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includesAnnual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and peopleawards
- Long service awards
- Access to some great high street discount vouchers