Product Manager

About the role

Job Summary

Tesco is one of the world’s leading multinational retailers. We serve over 10 million customers a day in five markets.

The mission of the Customer Order product development team is to make ordering easy, convenient, and rewarding so that customers shop more of Tesco, more often. We are a cross functional Agile team of engineers, product managers and programme managers, based in London and Bengaluru.

Our product vision is to provide basket building, checkout, and order management capabilities that enable Tesco to test, launch and scale new lines of business at speed. We deliver retail innovation through a developer-friendly, omnichannel platform controlled, built, and operated by Tesco.

The Product Manager will be responsible for Vision, strategy, OKRs, Roadmap and day-to-day execution for the Online Payments API product.

The Payments API will enable customers/colleagues to take payment for an online order and provide a seamless checkout experience. It manages the payment platform that enables customers to pay for their online orders and the settlement process that allow Tesco to receive payments.. This is used in Web/App, One CEC. Several payment methods such as card, digital wallets, gift card payments, Buy now pay later etc are in scope of online payments

The Product Manager will obsess about the role that baskets, payments and orders play in customers’ lives and how orders can improve customers’ overall experience with Tesco. They are a domain expert for Tesco, traversing team boundaries, managing trade-offs, and able to collaborative confidently with both technical and non-technical audiences.

The Product Manager is empowered to deliver their API product with speed and impact. They will initiate product discovery and identify opportunities to deliver increments that are desirable for customers and colleagues, technically feasible, and viable for the Tesco business. They define the ‘what’ and the ‘why’ and deliver value in slices with their product development team. They collaborate closely with customers, operational colleagues, analytics, and research to optimise the product over time. They organise the work to demonstrate progress around strategic objectives and quarterly key results. This PM would be responsible for the optimal running of the Payments API, ensuring payment processing metrics are in good health and proposing initiatives for optimising authorisation success rates and payment retry strategies.

Joining us means playing a part in defining; building and launching an ambitious roadmap of products that will affect the lives of millions of people over the years to come. If that sounds exciting, then we'd love to hear from you.

Our core purpose

Serving our customers, communities and planet a little better every day.
Serving our customers, communities and planet a little better every day means we always keep customers at the heart of what we do, while also reflecting our responsibilities to the communities we serve and to society more broadly.

Customers: Everything we do begins and ends with our customers. By understanding our customers, we can anticipate and respond to their needs and expectations. As a Group we serve a wide range of different customers, in different settings, from retail customers through to banking, mobile, Booker’s wholesale customers, and dunnhumby’s retailer and supplier clients.

Communities: The role we play in the thousands of communities we serve is vital - whether it's creating good jobs, supporting local suppliers and producers, or helping local causes through our community programmes.

Planet: Our commitment to sustainability is core to our business. It drives our work across our own operations and our supply chain to reduce our environmental impact and support a healthier way of living.

Skills relevant for this role

Product Vision and Strategy

1. Works across the market, industry, and organisation to drive product strategies

2. Knows the business strategy and is experienced in aligning their product vision to it

3. Implements and adapts product strategy

4. Implements an outcome focused mindset in the team

5. Strong technical knowledge

Product Methodology

1. Has managed a product roadmap

2. Experience of working in different flavours of Agile product development

3. Experience coaching others to lead agile ceremonies

4. Strong working relationships with Researchers, Designers, Engineers, and Analysts

5. Experience providing direction to multiple product teams

Product Design

1. Uses a range of research techniques to deliver value

2. Uses personas effectively

3. Different design and testing techniques e.g., AB tests. Coaches others on what the results mean

4. Instils a test and learn culture that encourages innovation

5. Considers safety, security, and privacy from the outset

Delivery and Optimisation

1. Prioritises effectively

2. Makes decisions based on data

3. Tests the riskiest assumption first

4. Delivers value in slices

5. Manages dependencies

6. Keeps everyone informed, up to date and aligned

Leadership

1. Collaboration: You work across the business to achieve shared success

2. Empathy: You build strong relationships with customers and colleagues

3. Responsiveness: You are agile in the way you think, make decisions and handle change

4. Resilience: You know your own source of energy and keep yourself fit for life

5. Innovation: You keep your eyes open so you can lead the business for the future

What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for

Experiences relevant for this role

1. Management of an API or platform product to enable digital transformation and create new lines of business

2. Business process mapping, workflow optimisation, human centred design

3. Technically competent to influence and understand the solution context and approach (legacy, tactical, strategic) and trade-offs in software development choices

4. Built scalable, resilience transactional services as part of a wider service orientated architecture for multiple consumers and front-end apps to use, e.g., Tills, Online

5. Has taken multiple ideas through the software development lifecycle, from conception to go-live and ongoing optimisation

6. Demonstrates progress against Objectives and Key Results

7. Able to influence and guide partner product teams. Efficient in stakeholder management.

8. Payment domain expertise - some payments experience would be a bonus, or at least an understanding of how payments work.

9. Has delivered change in a Retail environment (in-store, online)
   

You will need

Key people and teams you will work with

1. Your Product Development team (Product, Programme, Engineering, Analytics)

2. Partner product teams within the Customer Order domain

3. Partner product teams across the Retail Platform and Technology. These include Identity, Contact, Product, Stock, Price, Promotions, Customer Payment, Loss Prevention, Fulfilment, Customer Service, Data

4. Till product development

5. Online product development

6. Finance

7. Channels Business Support

8. Product Quality

9. Customer engagement

10. Colleague engagement

11. New proposition development teams

People, budgets and resources I am accountable for in my role

• No direct line management responsibility in this role

• Coaching and mentoring product managers in the Product Management discipline

About us At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve. At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed. We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.