Lead Technical Services Manager

Our Store Development team are looking for a Lead Technical Services Manager to lead the delivery of complex, high-value engineering projects across our iconic estate.

This is an exciting opportunity to play a pivotal role in shaping how our spaces evolve. You will work at the heart of major capital programmes and ensure every project meets the highest standards of quality,safetyand innovation. If you thrive in a fast-paced, stakeholder-rich environment and enjoy turning technicalexpertiseinto real-world impact, this could be your next move.

About the Role

In this role you will work closely with the Store Development Team to ensure consistent and high-quality delivery of all building services systems and fire life safety systems across the Harrods Capital Works Programme.

You will need to liaise closely with all Senior Project Managers, Project Managers, Concessions, Facilities Management, FireOfficeand IT teams within Harrods in implementing mechanical, electrical, public health systems and Fire Life Safety on projects from design and planning through to implementation and evaluation.

You willoperateacross a diverse and high-value portfolio, overseeing significant capital investment programmes and supporting both business-as-usual works and large-scale transformations. You will focus across all the major projects for FM / Engineering and Fire and Security witha number ofexciting projects on our roadmap.

Youraccountabilities will include:

Operations:

• Lead the delivery of multiple projects from inception through to completion, ensuring quality, compliance and adherence to programme and budget.
• Manage and coordinate internal teams and external consultants across MEP, lighting and specialist systems.
• Collaborate with key stakeholders (Engineering, IT, Fire, H&S, Security and Operations) to ensure project requirements are fully integrated.
• Oversee design development, technical specifications, tendering and contractor performance.
• Review and approve design proposals to ensure alignment with Harrods standards and statutory requirements.
• Ensure effective project handover, including all documentation, O&M manuals and operational readiness.
• Maintain compliance with Health & Safety regulations and the Harrods Technical Standards, including Golden Thread requirements.
• Support long-term MEP strategy, including development of design standards and asset information systems (e.g. CAD/Revit).

Leadership, Training, Team Development:

• Provide line management, coaching and support to team members and new starters.
• Develop MEP knowledge across the wider Store Development team to enhance project delivery.
• Build strong stakeholder relationships and communicate effectively at all levels.
• Take ownership of challenges, driving solutions and continuous improvement.

This role combines hands-on technicalexpertisewith stakeholder management. It offers the opportunity to influence major projects and drive engineering excellence across a complex, live environment.

About You

You will be a proactive and technically strong project professional, confident in leading complex engineering projects and navigating a fast-moving, multi-stakeholder environment. Enjoy taking ownership, solvingproblemsand bringing clarity to technical challenges.

You will:

• Hold a Professional Membership – MCIOB, CIBSE or alike.

• Have 7+ years of MEP experience in a Senior Role.

• Bring a mechanical bias, alongside a solid understanding of electrical and public health systems.

• Be confident managing consultants,contractorsand multiple stakeholders simultaneously.

• Professionally qualified in construction with an engineering related degree, HND or equivalent with a clear understanding of the principles of good design.

• Practically experienced in construction and project management frominceptionto completion.

• Highly organised with strong analytical skills.

• A team player with a desire for excellence.

• Willingness for occasional travel to other sites asrequired.

Above all, youwill bring energy,resilienceand a passion for delivering exceptional environments. You will play a key role inmaintainingand evolving one of the world’s most unique retail destinations.

About Us

Harrods is one of the world’s leading luxury department stores andwe’rebecoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers andwe’lldo something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you candemonstratethe majority ofskills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from allwalks of lifecan grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.