HR Service Delivery Officer

Summary

£35,200* up to £44,000* per annum* | 30 days’ holiday (pro rata) | 10% in-store discount |

Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a

whole lot in common. We’re curious, collaborative, and ready to make a tangible impact

on where we work.

Just like you.

We are looking for an Officer to join our HR Administration team in a high profile, vibrant and fast paced environment. HR Admin is part of the wider HR Services department and is responsible for the delivery of a wide range of employee life cycle activities.

Based in our Head Office building in Tolworth you’ll be part of a team of people who thrive in the fast pace of the retail sector. With your conscientious nature, exceptional organisational skills, and impeccable attention to detail you will play a key role in providing excellent customer focused administrative support to our colleagues. If you thrive in a deadline oriented, fast moving environment, this will be an ideal role for you.

At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.

What you'll do

• HR Service Delivery workflow management

• HR Services Inbox and HR Now ticket management

• Tier 2 ticket escalation and processing

• Outbound end-user contact to resolve Tier 2 tickets (calls if required)

• Processing of complex tasks in accordance with HR Service Delivery deadlines, including but not limited to, relocation agreements, salary exceptions, FE3 & FE4 contractual documents (including New Starters), OM Manager Assignments (via. PPOME), Colleague Searches

• Training, mentoring and upskilling colleagues on HR Service Delivery policies and processes

• Offering advice, where necessary, to colleagues and managers on HR Service Delivery matters

• Support the operational implementation of local and national HR Service Delivery projects

• Building and maintaining strong and positive stakeholder relationships

• Ensuring the accuracy of all contractual documents and processes in accordance with HR Service Delivery deadlines

What you'll need

• Proactive and solution focused individual who will provide a high quality service to colleagues and stakeholders.

• Experienced across HR services and systems with in-depth of knowledge of HR processes

• Meticulous attention to detail and ability to process high volume of work.

• Solid communication skills with the ability to coach and upskill.

• Ability to uphold a high level of discretion and confidentiality.

• Ability to work under pressure and in line with compliance requirements.

• Confident working independently and part of a team.

• Experience using SAP in an HR capacity is desirable.

• Process and system focused with a passion for efficiency, simplification and improvement.

• Credibility and ability to manage and build relationships in all business areas and with senior members of the wider HR team.

• Good working knowledge of Google applications like Sheets, Docs and more

What you'll receive

• 30 days holiday (pro rata)

• 10% in-store discount

• Enhanced family leave

• Pension scheme

• Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

*Includes a 10% non-contractual London weighting

If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.