Airside Administrator - 12 Month Fixed-Term Contract

As an Airside Administrator - 12 Month Fixed-Term Contract, you are responsible for all aspects of supporting the personnel administration of the Airside operation, ensuring that the department's administrative processes support the achievement of the Airside department's budgeted spending targets.

You will play a key role in supporting and engaging with the DO & CO team to deliver exceptional food and service, while maintaining the high standards and reputation of DO & CO with our partners. You will be a strong team player who takes responsibility for their actions and actively contributes to team success.

• Manage the Absence Management process for the Airside operation, ensuring all employees complete return-to-work meetings and that absence triggers are monitored and managed through the appropriate procedures, including absence management meetings and improvement notices.
• Support HR in the effective administration of absence management processes and employee wellbeing initiatives.
• Oversee labour and hours forecasting and management, including payroll corrections and liaison with the Payroll and Workforce Management (WFM) teams.
• Complete daily, weekly, and monthly payroll and labour corrections, ensuring accuracy before submission to Payroll.
• Liaise with the WFM team to ensure shift plans are created, checked, finalised, and communicated accurately.
• Act as a key partner in the running of the Airside operation by working closely with the HR, Payroll, Workforce Management, and Airside Management teams.
• Manage holiday requests and entitlements for the Airside department, authorising leave and monitoring staffing levels to support operational requirements.
• Act as the main point of contact for Flight Coordinators, managing daily queries, complaints, and requests.
• Order and manage uniforms for the Airside team.
• Serve as the key user for the Fourth Ambassador system.
• Assist with the collection and processing of new starter documentation, ensuring all relevant information is accurately recorded and communicated.
• Liaise with the Transport Compliance team regarding compliance requirements, planning trackers, and operational databases for the Airside team.
• Maintain accurate personnel records and support departmental administration activities as required.
• Ensure the operational area remains a safe place to work and act as a role model in adhering to all company policies, including Health & Safety, Fire Safety, Environmental, Security, and Compliance policies.
• Provide exceptional service to customers and partners, ensuring goods are delivered on time, to specification, and with accurate handover documentation.
• Taking responsibility for all your actions, support your team, and celebrate successes as a family

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

• Passion for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• Build strong relationships with DO & CO Family members, creating a team spirit, encouraging them to be at their best
• Strong, dependable leader that will happily join and assist the team to maintain the high DO & CO standards at any given moment
• You will be someone with great communication skills, written and verbal English, and works well in a team, while being ready to roll up your sleeves and do what is needed to give our partners great service.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Energy and drive to deliver results beyond expectations and have a problem-solving mentality
• Have a great understanding of how your department is performing overall, including financially, and be the expert in delivering practical actions for its improvement by taking a hands-on approach
• With your leadership, your department will always remain a safe place to work and operate

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• £14.42 per hour
• On-site role
• 12 Month Fixed-Term Contract (Maternity cover)
• Working hours: Monday to Friday, 08:00 - 16:30
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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