It has been revealed that online retailer Amazon has been selected as the number one for customer service for the third year running.
According to the biannual Institute of Customer Satisfaction’s survey ASOS came in second, John Lewis was in third place and Marks & Spencer came in fourth place. Also amongst the top ten were Greggs, Iceland and Waitrose.
Jo Causon, chief executive of the Institute of Customer Service, commented: "It has been widely acknowledged that customer trust in Tesco suffered during the 2014 accounting scandal which saw the company lose touch with loyal patrons.”
"This loss in trust saw record losses of £6.4 billion during 2014/15 but a renewed focus on service excellence has finally got customers back on side - this can be seen in the 2017 UKCSI, and, as shown by the company's recently announced full-year results, has paid dividends."
"The importance of the customer cannot be ignored when it comes to business success for UK supermarkets.
"With the smallest gap in customer satisfaction between the highest and lowest performing businesses out of any sector, a sustained focus on customer satisfaction will be key for business success in 2017.
"There is everything to play for and UK supermarkets cannot take their eye of the ball."
