Overview
Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and encouraging culture we've created makes this a place you'll feel right at home too.
We are the UK’s Number One homewares retailer offering over 100,000 products building a consumer-focused total retail business that delights customers through our multichannel operation.
We are determined in our plans to increase further expansion of the business to more customers, shopping more frequently, with more choice, enhanced digital and physical services, and new capabilities to innovate and operate at pace in a fast-changing landscape. In developing the business for the long-term benefit of our customers, we are investing in our supply chain, stores and technology to improve the customer proposition as we progress.
Our team shapes the in-store customer experience, from store layouts and space planning to merchandising, signage and store formats. Working closely with teams across the business, we create engaging, productive spaces that look great, work brilliantly and make shopping with us easy and enjoyable. By continually reviewing and improving our stores, we help deliver a consistent customer experience that drives growth and keeps customers coming back. This role supports stores across the UK and you will work majority of the time from home but occasional nationwide travel will be required.What you'll be doing
The purpose of the role is primarily to create a structure that supports realising the opportunity to improve the productivity of our Macro & Micro space whilst being clear on Dunelm’s instore customer proposition that generates customer recruitment and improves customer retention. The role will focus on the following areas:
- Ensure grade changes are completed and communicated within the critical path for all renewal activity and operational requests.
- All data kept up to date in all repositories ensuring macro, micro space detail by store and sub cat is accurate.
- Display grades to be kept up to date across all VME space.
- Allocation of all display/VME stock into new stores and renewals.
- Maintain SAP grade table to ensure stores receive correct shelf fill data.
- Sunflower is updated as and when space changes are implemented. Micro Space is planned to deliver the most productive use of space manifesting in sales growth.
- CAD rawings are updated and filed in the appropriate logic. Plan store layout to ensure a consistent, relevant customer proposition.
- Store layout to be designed in line with Store Playbook principles.
- Proactive approach to development of space planning to improve productivity e.g. introduction of new grades to sub cats.
- Recording new or maintaining our store estate’s space in Media Centre.
- Maintining the store grades document to be onto Zipline.
What we'll look for in you
As a leader in a highly collaborative and influential team, you'll be a role model for our values and leadership behaviours, helping to create an environment where people can do their best work.
You'll be a confident communicator, able to present ideas clearly and build credibility with colleagues at all levels, including senior leaders. With strong emotional intelligence, you'll know how to bring people together, navigate different priorities and influence decisions in a positive and constructive way.
We're looking for someone who:
- Communicates with confidence and impact, whether presenting to senior stakeholders or collaborating with cross-functional teams.
- Builds strong relationships and brings people together around a common goal.
- Uses sound judgement and influence to drive progress and make informed decisions.
- Takes ownership, embraces challenges and approaches opportunities with a positive, can-do mindset.
- Thinks creatively, challenges the status quo and looks for better ways of doing things.
- Keeps the customer at the heart of every decision.
Above all, you'll be someone who enjoys making things happen, brings others along on the journey, and is passionate about creating great experiences for our customers and colleagues alike.