Overview
Home. There’s no place like it.
And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.
Department Overview
Central Operations is the link between the business and its store estate, making sure activity is planned, resourced, communicated, and deliverable in stores.
The department builds the store labour budget, translating the sales plan into the hours each store needs, and owns the workload plan that sets what stores do and when, smoothed across the year and balanced against the labour available.
It also owns store communications, the Store Operations Hub that handles and resolves store queries, and the supplier contracts and budgets that support day-to-day store operations.
Working closely with Finance, People, Commercial, and field teams, the department challenges demand so that everything landing in stores is realistic, well-timed, and clearly communicated, giving store teams a single, trusted point of contact and the support they need to deliver for customers.
Role In a nutshell
If you're organised, enjoy working with data and like keeping things running smoothly behind the scenes, this role could be a great fit.
You'll help keep our workforce planning tools, reports and schedules accurate and up to date, supporting stores to focus on what matters most, our customers. From maintaining workload plans and helping colleagues with system queries to producing reports and tracking actions, you'll play an important role in making sure the right information gets to the right people at the right time.
Working with teams across the business, you'll use data and insight to support decision-making, solve problems and help us find even better ways of working.
Work your way, together
We’re a hybrid business, which means you’ll have flexibility alongside time together with your team. In this role, you can expect 3 days a week in the office or on-site, helping you stay connected, collaborate and do your best work for our customers.
What you'll be doing
- Keep the Workload Planner up to date, ensuring data is accurate and changes are checked before publishing.
- Maintain workload trackers, supporting documents and planning data.
- Support workload and labour planning by identifying trends, capacity risks and data issues.
- Produce reports and insights to support decision-making across the team and wider business.
- Support the day-to-day administration of Rotageek, including data checks, housekeeping and store queries.
- Track workload-related activity and support cost mitigation and claim-back processes where required.
- Coordinate actions, support meetings and help ensure key activities are delivered on time.
- Work closely with stakeholders across Commercial, Operations and Store teams to support effective planning and communication.
What we'll look for in you
What you'll bring
- Confidence using Excel, PowerPoint and Outlook.
- A logical and organised approach to problem-solving.
- The ability to build positive relationships and work effectively with different teams.
- A proactive mindset with a willingness to learn new systems, including Rotageek and Power BI.
- A focus on delivering great outcomes for our stores and colleagues.
It would be a bonus if you have
- Retail or store-based experience.
- Experience producing reports or working within Workforce Management (WFM).
- An interest in continuous improvement and finding better ways of doing things.
Why you'll love it here
You'll join a friendly, supportive team where your work genuinely makes a difference. No two days are quite the same, and you'll have the opportunity to develop new skills, work with a variety of stakeholders and help shape how we support our stores. After all, when our stores can focus on customers, we know we're doing something right.