Customer Service Leader

Customer Service Leader - Lead the Way at Stansted Airport!

Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Stansted airport

Contract – 38.5 hours per week, Full time, 2 week pattern - every other weekend off, Full flexibility required

Salary - Annual salary with a 12% Management Bonus

Benefits you'll enjoy:

Fantastic perks, including free parking, staff and travel discounts

Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance

Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts

Your Responsibilities:

As a Customer Service Leader, you will have a critical role in driving the success of our store. Your key responsibilities will include:

Inspiring and leading the team to deliver an exceptional customer service experience

Coaching and developing the team to achieve sales targets and uphold store standards

Collaborating with peers and Customer Service Leaders to ensure seamless operations

Maximizing department and category performance to optimise overall store success

Implementing strategies to enhance customer satisfaction and loyalty

What You Need:

To excel in this role, we are seeking candidates with the following qualifications and qualities:

Proven track record in successfully managing a team within a retail customer service and sales environment

Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels

Strong customer focus and the ability to engage and influence both internal and external customers

Self-motivated, passionate, enthusiastic, and a natural team leader

Excellent organisational and problem-solving skills to handle day-to-day store operations

Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. Asa Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

How to apply: When you apply here, your application goes to RHR's specialist retail recruitment team, who will be in touch about this role and similar opportunities.