World Duty Free

The UK's travel retailer, from Heathrow to Center Parcs

World Duty Free creates shopping experiences for travellers, selling premium brands across fragrance, cosmetics, spirits, tobacco, confectionery and more. In the UK it has 37 locations: stores in airports from Aberdeen to Jersey, along with shops at St Pancras, Folkestone and Center Parcs villages, a distribution centre at Runnymede and bonded warehouses in Birmingham and Glasgow.

World Duty Free is part of Avolta, the business formed when Dufry and Autogrill combined. Avolta runs travel retail, food and beverage and convenience shops in airports, motorway services, railway stations and cruise ships, with more than 1,000 locations in 73 countries.

See every World Duty Free job on The Retail Appointment →

Roles at World Duty Free

• Customer service: Customer Service Assistants and Customer Service Leaders serving travellers on the shop floor.
• Replenishment and warehouse: day and night teams who keep the stores stocked, including Replenishment Assistants and Night Replenishment Administration Leaders.
• Brand ambassadors: brand specialists in store, such as a Gin Brand Ambassador.
• Seasonal and fixed-term roles: extra customer service staff for the busy summer season.

What World Duty Free offers

• Annual bonus and monthly incentive schemes for permanent employees
• Staff discount for you, your friends and your family
• A health cash plan, with cashback on everyday treatments such as dental and optical
• A free, confidential Employee Assistance Programme, open 24/7
• Club Avolta discounts and points when travelling with its travel partners
• Free parking at most locations
• Season ticket loans, paid back over 10 months
• Rewards for referring friends and family

World Duty Free is a Disability Confident employer and welcomes applicants whose experience doesn't match every part of an advert.

Its values

• Brave: forward-thinking and innovative.
• Passionate: about service, and keen to exceed expectations.
• Collaborative: working as one team around the world.
• Inclusive: globally connected, locally focused, and welcoming to everyone.

Good to know before you apply

Working in an airport comes with strict security checks. Applicants need to be over 18, have the right to work in the UK, hold a valid passport and give references covering the last five years. Referencing can take 4 to 12 weeks. Because these stores sell liquor and tobacco, staff must be able to handle and sell both.

Applications made through The Retail Appointment go to RHR's specialist retail recruitment team, who will be in touch about the role.