Iceland & The Food Warehouse are hiring Deputy Managers in stores across the UK

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Customer Service Assistant

Customer Service Assistant

PublishedPublished: 29/10/2026
Retail Staff

Customer Service Assistant - Customer Service Advisor


Contract – Part Time, Permanent

Shift Pattern – shift patterns to be discussed, between 3am – 11pm

Salary – Competitive hourly rate

Benefits you'll enjoy - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, cash back health plan (dental, optical, medical, health and fitness discounts)


Your Responsibilities:

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using world class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store


What You Need:

  • Passion about working in a team
  • Flexibility to adapt to the fast-paced environment
  • Good communication skills
  • Self-motivation, enthusiasm, and professionalism


Why Choose World Duty Free:

At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Customer Service Assistant, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!


How to apply: When you apply here, your application goes to RHR's specialist retail recruitment team, who will be in touch about this role and similar opportunities.

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