Business Change Delivery Specialist

We have an exciting opportunity to join us a Business Change Delivery Specialist!

Role Purpose

To enable and support the effective delivery of people‑focused and technology‑enabled change initiatives within the HR function, ensuring changes are implemented effectively and embedded successfully across the business.

The role will support the delivery of HR‑led change activity, partnering with HR colleagues, IT teams and stakeholders across the business to create simpler, better and easier ways of working, driving colleague adoption and delivering measurable outcomes.

Key Accountabilities

Change Delivery

• Support with the delivery of change initiatives and events in line with the activities set by the Business Change Manager.

• Carry out agreed change activity from requirements through to the implementation and embedding phases.

• Develop and maintain solid stakeholder relationships, enabling clear, practical change plans.

• Managing risks, dependencies and impacts to ensure smooth delivery escalating issues where required.

• Balance and prioritise work across multiple projects

Engagement and Communication

• Produce, coordinate and deliver colleague communication to drive engagement and support embedding of change

• Develop training materials and guidance to support adoption.

Stakeholder Engagement

• Build effective working relationships with HR colleagues, operational teams and project partners.

• Engage confidently with stakeholders to explain change impacts and requirements.

• Support stakeholder engagement by preparing materials attending meetings and following up actions, representing the teamin project meetings as required.

Team & Ways of Working

• Work collaboratively with all stakeholders across the business to ensure seamless implementation.

• Apply agreed change standards, tools and approaches consistently.
• Contribute ideas and learning to improve how change is delivered across the team.

What Success Looks Like

• BusinessChange Managers are supported to deliver change initiatives on time and to meet the project objectives.

• Risks and issues are identified early and escalated appropriately.
• Colleagues understand and adopt new processes, ways of working and systems.

Key Relationships

• Business Change Manager – People Transformation.

• HR Leadership and HR Operational Teams.

• IT Delivery Teams
• Retail Operations

Skills, Experience & Behaviours

Experience (essential)

• Experience supporting the deliveryof people‑focused change in a complex organisation.

• Producing practical change outputs such asplans, communications and training materials.

• Experience working across multiple projects and workstreams.

• Exposure to technology‑enabled or system‑led change.

Experience (desirable)

• Experience in working in transformation, operational or HR environments.

Skills

• Strong organisation and delivery capability

• Demonstrate use with using Microsoft suite of applications

• Clear, confident communicator across all levels

• Ability to manage multiple workstreams and competing priorities.

• Practical problem‑solver with a solutions‑focused mindset.

Behaviours

• Comfortable working to defined plans and able to react and adapt to any unplanned changesescalating when required

• Adaptable andresilient in afast-movingchange environment.

• Takes ownership and follows through on commitments.

• Willing to challenge and infulence constructively.

• Collaborative andprofessional with a strong colleaguefocused approach.