Transformation Consultant - Fulfilment

We are on the lookout for a Transformation Consultant to join our Transcend team here at Tesco. At Transcend Retail Solutions, we help retailers around the world grow their online grocery businesses using the same solutions that powers Tesco’s £8bn e-commerce platform. We’re part of the Tesco family but work like a startup — fast-moving, collaborative, and driven by impact. Joining our consulting team you will sell, consult and deliver market leading fulfilment solutions to grocers seeking to accelerate our customers e-commerce journey. With an in-depth knowledge of online fulfilment and propositions, you will help clients solve problems and create maximum value from their online operations.

You will be responsible for:

Solutions Delivery

Complete operational health assessments to understand client needs.
Deep dive problems issues to form hypothesis and solutions.
Prepare business proposals and presentations.
Provide consulting support and/or deliverables to clients.
Spend time in country leading client teams through process improvement and transformation, coaching best practice for fulfilment operations.
Manage projects and change initiatives.
Ensure that proposed benefits are tracked/realised.
Manage financial performance of all project deliveries.

Client Management

Maintain strong relationship with client throughout engagement keeping them informed of progress.
Ensure high level of customer satisfaction.
Develop strong relationships with key client managers throughout client engagement cycle, supporting both existing work and identification of future opportunities for growth.

You will need:

Experience optimising services and solutions related to operational efficiency, manual/advanced pick software, MFC in the ecommerce grocery sector.
Understand the E2E fulfilment journey across receive, stow, pick, pack & deliver and importance of balancing storage, throughput & people across the operation.
A deep knowledge of solutions in the market, their strengths, weaknesses, and opportunities.
Consultative selling, relationship building and negotiation skills and / or experience in leading and improving fulfilment operations.
Exceptional verbal and written communication skills, with experience in writing significant reports and deliverables.
Ability to travel globally as required.
Work collaboratively in a small cross functional team but also to work independently across geographies and timezone.

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility