Senior HR Administrator ( Team Leader)

North Wales | Head Office

Employer: Iceland

Salary: Competitive

Reference: 144478/518

Date added: 3 days ago

Do you enjoy managing teams of highly effective people working in a fast paced environment?

Do you have at least 6 months Line management experience?

Do you have an understanding of HR processes? 

Do you have great leadership skills?

Purpose of the role:

You will be managing a diverse team of Coordinators whose role, as the first point of contact in HR, is to coordinate incoming calls from our line manager population, whilst creating HR cases on our internal HR case management system and delivering an exceptional service. In addition the team also deliver high volume, quality HR administration within the given SLA’s.

Working in a high paced environment you will need to regularly manage the expectations of multiple stakeholders across the business, make day to day operational decisions, as well as the day to day management of the team which includes monthly 121s.

You will possess the following skills:

Ability to lead a team to maximise productivity maintaining a high level of morale
Ability to build rapport quickly with key people / stakeholders
Ability to effectively manage conflict
Credible, articulate, confident communicator with a high level of oral and written English
A customer oriented approach and focus, committed to achieving excellent levels of customer service
Ability to analyse complex issues and provide practical and creative solutions
Ability to analyse data
Ability to think quickly and in an agile way in order to meet deadlines and respond positively and constructively to feedback
Good questioning and listening skills to establish customer requirements

Do you have the following:

6 months + Team leader or equivalent experience
Experience of HR policies and processes
Proficient with and comfortable using telephony and web based computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, etc)

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

A very competitive salary with an excellent benefits package
25 days holiday, plus 8 days bank holiday
10% store discount, 30% club individual restaurant discount
Free parking 
Double discount weeks
Highly subsidised restaurant onsite with our own Michelin Star Chef!
Subsidised Costa onsite
Discounted gym membership
Charity fundraising events
Educational sponsorship
Enhanced maternity/paternity leave
Long service awards
Reward & recognition
Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

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