Internal Communications Manager

This role will business partner our Oxford Street store, helping deliver the Selfridges internal communications strategy. As Internal Communications Manager you will lead on key projects, events and activations to drive engagement and business performance across the store and wider business.

As the Internal Communications Manager, you will:

Work closely with key stakeholders and leadership teams in creating and delivering innovative and considered communications that drive engagement in the Selfridges Strategy for team members
Design and deliver communications plans to ensure company wide as well as store specific initiatives are understood by audiences
On occasion be the lead Internal Communications Manager on Selfridges wide projects ensuring team members across the business feel informed, involved and inspired
Partner with senior leaders and key stakeholders, offering best practice communications guidance and support
Work closely with internal as well as external teams and speakers to create and deliver engaging briefings and events for team members
Provide continual feedback and measurement to track progress against clear objectives and milestones

Skills and Experience:

A brilliant writer, with sound editorial judgement. Able to write and edit copy at speed, with attention to detail and the ability to distil complex messages into an easily understood narrative
Ability to work collaboratively with leaders and team members across a variety of functional areas
Experience of working across a range of media and channels
Organised, with strong project management and planning skills
Experience of event planning and delivery would be ideal

You will have:

A decisive leadership style, with the ability to positively contribute to a creative, high performing, results focused internal communications team
A strategic mind set, with a hands-on approach
Ability to develop strong, positive working relationships at all levels
Strong coaching and mentoring skills to develop the communication capability of line managers

Creativity

Ability to plan and deliver innovative internal communications campaigns and events that reflect the creativity of the Selfridges brand

Impact and influence

Able to build positive and strong relationships
A credible advisor to senior stakeholders, with excellent influencing and interpersonal skills
Able to clearly explain the objectives of communication plans with passion and conviction
Able to convince stakeholders of recommended approaches and conclusions
Ability to persuade, using logic and commercial reasoning

Resilience

Lead by positive example, with the ability to maintain high levels of performance and self-control under pressure or adversity
Resourceful and imaginative, with a high level of logical thinking and problem solving