Insight Operations Manager

The Insight team's mission is to act as the voice of the Customer and influence Tesco to make confident decisions that aligns with Customer expectations and needs. In this role you will play a pivotal part in driving our understanding of customers through delivering complex, cross-functional research programmes that support colleagues and help serve customers better.

You will be responsible for:

Lead the smooth running of Tesco’s Customer Experience insight programmes, ensuring delivery to specification, on time and within budget

Own and maintain a programme roadmap, identifying optimisation opportunities and coordinating inputs from internal teams and external agencies

Set up & manage programme governance forums, driving effective decision-making and stakeholder alignment

Deliver programme outcomes in line with business cases, managing trade-offs across interdependent projects

Coordinate and assess change requests, ensuring appropriate scoping and resource allocation

Proactively identify and resolve issues, anticipate risks, and manage escalations to maintain programme stability

Build strong relationships with stakeholders to support delivery of software, tools, or professional services

Forecast and manage programme budgets, ensuring financial control and transparency

You will need:

Previous experience in an operational role
Experience working with agencies and managing budgets
Experience of data visualisation tools or customer experience management tools (Medallia would be a bonus)
Advanced Excel skills
Excellent Project, Stakeholder & Programme management skills
A passion for understanding customers and an inquisitive mind
A good understanding of complex, continuous tracking research programmes (e.g. sampling plans, impact of questionnaire changes, how to track KPIs)

What's in it for you:

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Private medical insurance
26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit https://www.tesco-careers.com/accessibility