Customer Service Assistant

Up to £27,936.48 per annum
Uniform & PPE provided
Monday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00

Are you an experienced Administrator or Coordinator looking to advance your career? If so, then look no further - apply today to the UK’s largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme!

Key duties include:

Generate accurate invoices from completed Job Sheets, following customer Service Level Agreements
Welcome walk-in customers and provide helpful, friendly service every time
Check Job Sheets for accuracy and completion, chasing up any missing information
Support the Site Manager and wider team in achieving sales, profit, and service targets
Log and assign customer call-outs to Technicians using their tablets
Order consumables in line with policies and health & safety standards
Answer telephone calls promptly and professionally, delivering a high level of customer service

Halfords Commercial Fleet Services (HCFS) is the UK's largest Commercial Vehicle Tyre service provider. As part of the Halfords Group, HCFS was formed by acquiring three large entities: Lodge, McConechys, and Universal, alongside some previous independent tyre management services enabling us to offer nationwide coverage for our customers.

Benefits Include:

Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
Financial planning support via Wagestream - access up to 30% of your salary in advance
Join the Share save scheme with a 20% discount on shares
Health Cash Plan – to access wellbeing services and claim back healthcare costs
Pension Scheme & Life Assurance

Skills & Experience:

Great customer service skills with experience in a customer-facing role
Comfortable working towards set goals and targets
Experience working with IT systems and computer-based ordering systems
Strong attention to detail and numeracy skills
Open to learning and taking on new training or initiatives

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.