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Privacy Policy

Effective Date: 1 January 2026

1. Introduction

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our websites and related services. We are committed to ensuring that we comply with the General Data Protection Regulation (GDPR) and are committed to protecting the privacy of our clients and users of our websites.

2. Who We Are & What We Do

Retail Appointment (RetailAppointment.co.uk), Hospitality Appointment (HospitalityAppointment.co.uk) and Retail & Hospitality Live are trading names of Retail Human Resources Ltd.

Company Number: 03699291

Registered Office:
14 Bristol Gardens
Little Venice
London
W9 2JG

References to "The Company", "we", "us" and "our" mean Retail Human Resources Ltd and its associated trading brands.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

You may withdraw consent at any time by contacting our Data Privacy Officer.

3. Types of Data We Collect

3.1 Personal Data You Provide
This includes information you submit when you create an account, upload a CV, apply for jobs, or communicate with employers. Examples include:

  • Name, email address, phone number, address
  • CV content, work history, education, skills
  • Messages sent to employers
  • Answers to screening questions
  • Account login details
  • Any other data included in a submitted profile or curriculum vitae

3.2 Data Collected Through Your Activity
We automatically collect technical and usage data such as:

  • IP address, device type, browser
  • Job searches, clicks, applications
  • Session activity, page views
  • Location (when enabled)

3.3 Employer Data
If you are an employer, we may collect:

  • Business registration details
  • Representative name and email
  • Payment information (not stored when paying by card)

3.4 Data From Third Parties
We may receive personal data from third‑party partners, always processed in accordance with this policy.

4. How We Use Your Data

We use your data to:

  • Provide and maintain your account
  • Match jobseekers with employers
  • Improve site performance and user experience
  • Send job alerts and relevant communications
  • Prevent fraud and maintain security
  • Comply with legal obligations

5. Legal Bases for Processing

We process your data under the following GDPR bases:

  • Contractual necessity: to operate your account and deliver services
  • Legitimate interest: improving services, fraud prevention, marketing (where appropriate)
  • Legal obligation: record‑keeping, compliance
  • Consent: job alerts, optional features, marketing communications

6. CV Visibility & Job Matching

6.1 CV Visibility Settings
You may choose to make your CV:

  • Public: visible to employers using our CV search
  • Hidden/Private: visible only to our internal team,

6.2 CV Watchdog Matching
We automatically match your CV to employer searches and notify employers when a match occurs.

7. Sharing Your Data

We may share your data with:

  • Employers you apply to
  • Service providers (hosting, analytics, cloud storage)
  • Law enforcement when legally required
  • Third‑party platforms when you intentionally link or share content

We do not sell your personal data.

8. Data Retention

We retain your data only as long as necessary. All data is reviewed on a three‑month basis and will be stored for a period of three years unless legislation dictates otherwise.

You may request deletion at any time.

9. Security

We use appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is ever 100% secure.

10. Cookies

We use cookies to improve functionality, analyse usage and personalise content. You may disable cookies in your browser, but some features may not work properly.

11. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Delete your data
  • Restrict or object to processing
  • Download your data (portability)
  • Withdraw consent

12. Opting Out of Marketing

You may opt out of marketing communications at any time. We may still send essential service messages.

13. Contact Us

Data Privacy Officer
Ed Maala
Retail Human Resources Ltd.
14 Bristol Gardens, London W9 2JG
Email: ed.maala@retailappointment.co.uk
Telephone: +44 (0)20 7432 8855