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In this role, you’ll be the face of the front‑of‑house experience, leading a small team and setting the standard for exceptional service. You’ll take ownership of the reception operation, support one team member day-to-day, and make sure every guest interaction feels seamless, polished and genuinely welcoming.

From coordinating meeting spaces to staying one step ahead of guest needs, you’ll keep the workplace running smoothly while creating an environment where clients and colleagues feel supported and valued. It’s a role for someone who loves being hands-on, thrives in a busy setting and brings confidence, warmth and leadership to every moment.

If you’re ready to elevate the guest experience and lead with impact, this could be your next step…

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday - Friday, shift rota basis between 8:30 AM – 5:30 PM with some flexibility as per business needs)

What will you get?

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! 
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

Lead front‑of‑house delivery by setting the standard for warm, polished client and visitor welcomes.
Oversee meeting room excellence ensuring setups, hospitality and catering are delivered to a premium standard.
Support and guide your team member through daily coordination, delegation and confident issue‑resolution.
Maintain exceptional presentation across reception, meeting rooms and hospitality spaces.
Build strong client relationships working closely with EAs, colleagues and workplace teams to keep operations seamless.
Enhance the workplace experience by improving processes, supporting events and staying flexible across reception and hospitality.

The ideal candidate will

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Bring proven front‑of‑house experience delivering exceptional customer service in a luxury hotel, premium airline or corporate setting.
Show passion for memorable experiences with a commitment to exceeding guest expectations.
Demonstrate strong interpersonal skills with a warm, confident and engaging approach.
Communicate to a high standard with excellent written and spoken English.
Use Microsoft Office confidently including solid capability in Word and Excel.
Maintain professionalism and precision with discretion and exceptional attention to detail.
Stay proactive and adaptable managing priorities effectively in a fast‑paced environment.
Work collaboratively and take ownership using initiative while supporting and guiding others.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.