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Online Trading Assistant (FTC until March 2027)
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
· Competitive holiday allowance with the option to buy more
· Discretionary bonus schemes linked to your performance and ours
· Strong pension and life assurance to help plan for the future
· Tailored induction and training to support your development from day one
· Exclusive perks and savings through our M&S Choices portal
· Market-leading family policies, including parental, adoption and neonatal leave
· 24/7 wellbeing support, including virtual GP access and mental health services
· One paid volunteer day a year to support a cause that matters to you
What you'll do
The role of Onsite Trading Assistant is to support the onsite merchandising team in delivering a world class online customer experience, across our UK & ROI markets, in line with the set commercial objectives and digital strategy. Managing the delivery of the customer experience across all channels including web, tablet, mobile and app. This is an exciting role in a fast-paced environment and a candidate with a high level of self-motivation and drive who is happy to manage multiple priorities and deliver to a high standard.
- Support day to day trade for your BU’s
- Review the website (site merchandising) daily to ensure we are presenting the best customer experience to our customers across all devices
- Planning and executing key campaign and promotional events on site
- Weekly trade notes - monitor and analyse key web analytics to make recommendations to improve the customer journey
- Collaborate with the M&S Chennai Site Merchandising team to deliver the customer journey and on-site experience to quality standards and timelines
- Ensure all key trading events are flawlessly executed onsite, delivering a cohesive and engaging customer experience that maximizes conversion and aligns with commercial and marketing objectives. From DLPs, navigation and PLP merchandising across web and app.
- Fortnightly analytic report to improve a particular area of the site. Share and present to the team, and actions completed in a timely manner
- Identify opportunities for customer journeys, products, and development
Who you are
- Passion for online, willingness and desire to learn new things with a can-do attitude and a drive to do the right thing for the customer
- Attention to detail is a must
- Ability to prioritise workload, plan and work to deadlines
- Ability to work across larger teams and to work alone
- Ability to analyse and report information
- Good level of Microsoft Office skills
Everyone's Welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.