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Step into a role where you’ll lead from the front and shape an exceptional front‑of‑house experience. As our Reception & Meetings Team Leader, you’ll be the driving force behind a polished, welcoming and efficient reception service, supporting your team, coordinating daily operations and ensuring every visitor receives a standout first impression.

Type of contract: Full-time, permanent

Hours: 40 per week (Monday-Friday, with a shift rota basis)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Lead the reception team to deliver a warm, professional and consistent service.
• Oversee daily front‑of‑house operations ensuring smooth workflows and high standards.
• Support, coach and motivate colleagues to achieve service excellence.
• Manage enquiries and escalations resolving issues promptly and professionally.
• Coordinate with internal teams to maintain seamless workplace operations.
• Ensure compliance and presentation standards are met across the reception area.
• Coordinate meeting rooms seamlessly across daily bookings and events, ensuring every setup is completed accurately and on time.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• A confident, customer‑focused approach.
• Strong communication and leadership skills.
• Excellent organisation and attention to detail.
• Ability to stay calm, proactive and solutions‑driven.
• Experience in a reception or front‑of‑house environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.