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Harrods at Gatwick Airport incorporates all the glamour and luxury of our Knightsbridge store and the energy and excitement of the terminal. As a Sales Associate you will add memorable moments of delight to the customers as they peruse our Harrods store at Gatwick. You’ll add your retail experience to our airport location to create an unforgettable experience for visitors from all over the world.

About the Role

In this role you will be responsible for providing world class customer service and demonstrate comprehensive knowledge of all products within the department and increase sales by selecting products to meet customer requirements.

You’ll also understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions and full compliance.

Please note, due to the location of this role, all successful applicants will need to provide satisfactory references for the last 5 years and undergo a Criminal Record Check to obtain an airside pass.

Due to the current unprecedented demand on the Airport ID unit, new airside pass applications are currently taking approximately 5 months from point of application. Further details regarding timeframes will be provided at interview stage.

About You

With a background in customer service within retail, our expectations, standards and pace will stretch and develop you. We’re a friendly team that works together and shares the pressures, but don’t under-estimate the challenges. Ours is a fast-paced environment and you’ll need:

• Previous experience in retail.
• A genuine interest and passion for Harrods.
• Self-motivated to learn and develop your product and industry knowledge.
• An out of the box thinking mentality, to surprise and delight customers with exceptional customer service and interpersonal skills.
• A strong ability to work within a team.
• Great organisational skills to keep the shop floor running smoothly.
• Ability to work morning and evening shifts as well as weekends.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.