14,960 Jobs

At M&S, we are committed to delivering innovative, sustainable and operationally effective stores that support our Plan A and Carbon Net Zero ambitions. As Refrigeration Engineering Manager, you will take ownership of refrigeration specifications across our store estate, ensuring compliance with industry regulations, driving engineering innovation and delivering high-performing refrigeration solutions.

Working closely with Property, Store Design, Construction, Facilities Management and external partners, you will play a key role in shaping future refrigeration strategies, improving equipment performance and supporting new store concepts through technical excellence.

What You Will Do

• Own and continuously develop refrigeration specifications, ensuring they meet business requirements, support Plan A and Carbon Net Zero commitments, and remain compliant with industry standards and regulations.
• Partner with Store Design and key stakeholders to support the technical development of new store concepts and initiatives, ensuring solutions are delivered right first time.
• Identify and lead engineering innovation opportunities that improve sustainability, energy efficiency, operational performance and refrigerant strategy delivery.
• Review and analyse refrigeration equipment performance, identify root cause issues and develop short, medium and long-term improvement plans with internal and external stakeholders.
• Build strong relationships across Construction, Facilities Management, Procurement, consultants and suppliers, providing technical guidance, carrying out technical reviews and supporting investment and category planning decisions.

Who You Will Be

• A collaborative and influential stakeholder manager who can build strong relationships across multiple business functions and external supply partners.
• A proactive problem solver with the ability to analyse complex technical issues and develop practical, long-term solutions.
• Passionate about sustainability, innovation and continuous improvement, with a focus on delivering measurable business outcomes.
• A highly organised professional with strong planning, prioritisation and communication skills who can manage multiple activities effectively.
• Customer-focused and commercially aware, balancing operational requirements, quality standards and cost considerations to achieve the best outcomes.

What You Will Bring

• Recognised qualification in Refrigeration at degree level or equivalent.
• Strong technical knowledge of refrigeration systems, including design, specification and maintenance requirements.
• Experience in technical management across a multi-site environment, with proven success managing relationships with third-party suppliers, consultants and contractors.
• Practical knowledge of refrigeration legislation, Health and Safety requirements, statutory compliance, F-Gas regulations and environmental standards.
• Excellent attention to detail, organisational, budget management and communication skills, with the ability to maintain high standards whilst delivering against business objectives.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value and service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.