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Job Introduction

Are you looking for a new Duty Manager role that gives you the opportunity to oversee back of house operations across all of the restaurants within Selfridges Oxford Street? Are you passionate about operational excellence, supporting high-performing kitchen teams, and ensuring exceptional standards behind the scenes?

Do you want to join a business driven by imagination, where no two days are the same, and where you'll play a key role in delivering outstanding food operations? If so, we'd love to hear from you.

A bit about the role

As our new Back of House Duty Manager, you will:

• Support the day-to-day back of house operations across all restaurants within Selfridges Oxford Street, ensuring kitchens run safely, efficiently and to the highest operational standards.
• Lead and support daily operational briefings with kitchen staff, sharing key business updates, operational priorities, staffing plans and any activity that may impact service.
• Be the central point of contact for all back of house operational matters throughout the day, providing hands-on support and resolving issues as they arise. This could include equipment failures, supplier deliveries, staffing challenges, maintenance issues or food safety concerns.
• Support kitchen staff throughout service, ensuring teams are well organised, appropriately resourced and able to deliver exceptional standards during busy trading periods.
• Step into kitchens where required to provide operational support, helping teams maintain service standards during peak periods or unexpected challenges.
• Monitor compliance with food safety, health and safety, hygiene and company operating standards, ensuring all kitchens remain audit-ready at all times.
• Work collaboratively with Front of House, Facilities, Engineering, Security and wider store teams to ensure seamless operations across the business.
• Support stock control, ordering processes, waste management and operational efficiencies across all kitchen locations.
• Act as the key communication link between the kitchens and the wider business, ensuring important operational updates are shared with the appropriate stakeholders.
• Identify opportunities to improve processes, efficiency and ways of working, driving continuous improvement across all back of house operations.

A bit about you

• You'll be an experienced hospitality professional with a strong understanding of back of house and kitchen operations.
• You'll thrive in a fast-paced environment and remain calm under pressure, making effective decisions when priorities change.
• You'll be passionate about food safety, operational excellence and maintaining consistently high standards across multiple kitchen operations.
• You'll be a proactive problem solver who enjoys finding practical solutions and supporting kitchen staff to deliver their best.
• You'll be an excellent communicator, able to build strong relationships with kitchen staff and colleagues across the wider business.
• You'll demonstrate resilience, flexibility and a hands-on approach, leading by example and supporting wherever needed.
• You'll have strong organisational skills and be confident coordinating multiple priorities while maintaining attention to detail.
• You'll always look for opportunities to improve efficiency, support your colleagues and contribute to the ongoing success of the business.