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We’re looking for an experienced Community Manager to join our outstanding Rapport team in Dublin. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders.

You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; 8 AM - 5 PM)

What will you get?

• Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform!
• Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting).
• Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically.
• Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Driving local engagement and increasing staff satisfaction through on-site initiatives.
• Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors.
• Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders.
• Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client’s time.
• Providing a “one stop shop” for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload.
• Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures.
• Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together
• Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
• Display excellent personal presentation and interpersonal skills.
• Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
• Be creative. Ability to think outside the box and present innovative ideas and solutions.
• Demonstrate confidence when dealing with complaints/issues.
• Be calm and decisive under pressure, while also being confident and have discretion and diplomacy.
• Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.