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We know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving — talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
Annual private healthcare package
Performance-based annual bonus
Minimum of 25 paid leave days per year
Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
Solid Business Background with more than 100 proud years of company history
We are a Great Team and we are not fond of any formalities here
Modern Office with great location (e.g.: free parking)
Flexible working policy

You will be responsible for

Providing operational support and leadership for a team of 20-25 professionals
Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issues
Monitoring the quality and productivity of the team's processes
Setting individual targets to team members, measure and monitor their work, recognizing great performance and encouraging a focus on development and career aspirations
Ensuring equal career development opportunities for all colleagues in my team
Drive the team towards implementing the strategic vision of the department in accordance with global directions, local standards, business requirements and supports the achievements of agreed targets

You will need

College/University degree
Upper-intermediate level English knowledge
Proficiency level Hungarian knowledge
Slovak or Czech language nice to have
5+ years of relevant CCEC experience
2+ years of leadership experience
Excellent communication skills (both verbal and written)
Great problem-solving, risk and escalation management skills
Experience in balancing priorities in a fast-paced, constantly changing environment to meet tight deadlines
Great at People Management and Performance management
Advanced MS Office (Microsoft Word, Excel, Outlook, Access) and reporting skills

About us

We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.

#LI-ES1

#LI-Hybrid

When you join our Tesco Business Solutions or Tesco Technology team in Budapest in this role, your employer will be TESCO-BST Üzleti és Technológiai Szolgáltatások Zártkörűen Működő Részvénytársaság, the Tesco group company responsible for your employment