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We’re looking for a Service Manager to take ownership of our Blue Yonder Forecast & Fulfilment (F&F) service - a critical platform that underpins replenishment across our depots and stores.
This is a high-impact role with the scope to shape how the service operates, influence strategy, and drive meaningful improvements. You’ll have the autonomy to embed best practice, enhance performance, and ensure the service evolves in line with business needs.
About the Role
As Service Manager, you’ll lead the end-to-end delivery, performance, and continual improvement of this critical service. You’ll play a central role in ensuring it consistently meets business requirements, customer expectations, and operational standards — balancing performance, cost, and risk.
Working closely with portfolio service owners, support teams, vendors, and key stakeholders across our Supply Chain function, you’ll ensure the service is stable, optimised, and aligned with business priorities.
You’ll also take a hands-on approach to developing your understanding of our supply chain operations, particularly the batch processes that underpin replenishment.
Please be advised that this position requires attendance at Asda House in Leeds for a minimum of three days per week. We’re really looking forward to having you around!
We welcome applications from candidates seeking part-time hours, flexible working arrangements, or job share opportunities.
What You’ll Love
- Own and manage service delivery, ensuring strong performance against SLAs and KPIs
- Act as the escalation point for service issues, particularly around replenishment and batch processes
- Monitor service health, identify trends, and proactively address risks
- Lead service reviews and maintain strong stakeholder relationships
- Drive continual service improvement using data and feedback
- Manage third-party vendors, including Blue Yonder, and oversee performance and service reviews
- Maintain clear reporting and service documentation
What You’ll Need
- Experience in Service Management or Service Operations (ideally within supply chain or similar)
- Knowledge of Blue Yonder or comparable platforms (desirable)
- Strong understanding of ITIL/service management frameworks
- Experience working with SLAs, KPIs, and service tools (e.g. ServiceNow, Jira)
- Excellent stakeholder management and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Apply today by completing an online application…
#LI-ES1#LI-Hybrid
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
Discretionary company bonus
Company pension up to 7% matched
Company Car allowance of £5,700
15% colleague discount in store and online
Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves