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We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life.
Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.
Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Hospitality Supervisor to join our team at Hampton Court Palace in London.
Our key responsibilities will include:
- Supervising events/hopitality to ensure smooth and professional service delivery
- Leading and motivating the event team to deliver high standards at all times
- Providing excellent customer service and ensuring guests receive a positive experience
- Supervising our team to ensure we continue to deliver impeccable food and customer service
- Representing Compass Group UK&I and maintaining a positive brand image
- Liaising between customers and our service teams to ensure we continue to exceed expectations
- Supporting and training our teams, leading from the front to make sure everyone can excel in their role
- Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams
- Supporting daily operations within the café and outside outlets during quieter event periods
Our ideal Events Supervisor will:
- Be passionate about great-tasting food and exceptional customer service
- Have a minimum of two years of catering or hospitality experience
- Have experience managing teams in a similar supervisory role
- Hold a Basic Food Hygiene certificate
- Have excellent communication and organisational skills
- Be an ambitious and motivated individual who is always looking to upskill
- Be flexible and adaptable to support different areas of the business when required
- Be an ambitious and motivated individual who is always looking to upskill
What's in it for you?
Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Family friendly support
- A holiday purchase scheme
- Regular social events and communication with our leaders
- Volunteering days
- Recognition schemes and people award
- Long service awards
- Access to some great high street discount vouchers