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Role Purpose
The Inventory Specialist plays a critical role in protecting business profitability by measuring, monitoring, detecting, preventing, and investigating company losses. You will ensure all inventory related policies and procedures are followed, stock audits are executed effectively, and the business clearly understands the results and actions required. This role covers all store based inventory activities, including stock auditing, process error investigation, inventory queries to maintain an accurate and efficient stock file.
Key Responsibilities
Audit Execution & Control
- Ensure all stock audits are performed, controlled, and completed effectively across both barcode counting and RFID scanning models.
- Plan, organise and supervise store stock audits. This includes conducting pre‑audit meetings with Retail Operations to ensure counts are executed accurately.
- Investigate quantity and value discrepancies identified during audits, completing full variance investigations and ensuring thresholds are met.
- Conduct follow-up audits to confirm corrective actions have been implemented and sustained.
Inventory Analysis & Reporting
- Analyse physical stockholding against expected quantities within inventory management system.
- Produce clear, concise documentation to support audit procedures, findings, and recommendations.
- Communicate accurate and timely information to the business, including audit results, weekly adjustments, refund reports, and dump sales.
Stock File Integrity
- Monitor and audit all processes and procedures that impact stock accuracy.
- Ensure the stock file accurately reflects stock delivered into stores.
- Manage corrections for sales dumped to incorrect product departments, including identifying SKU references and transferring sales to the correct SKU.
- Challenge stock file adjustment requests, ensuring all adjustments are fully supported with evidence.
Cross‑Functional Collaboration
- Work closely with Retail Operations, Stock Operations, Buyers, Merchandisers, Finance, and Loss Prevention to ensure inventory accuracy.
- Provide stakeholders with clear insights, recommendations, and follow‑up actions based on audit outcomes and investigations.
About You
Core Behaviours & Skills
Proactive, able to work independently and collaboratively, taking initiative to drive results.
Decisive & Passionate, consistently delivers high quality outcomes within deadlines.
Strong Meeting Skills, experienced in leading effective, structured meetings with stakeholders.
Methodical & Detail‑Focused, maintains accuracy and consistency across all tasks.
Continuous Improvement Mindset, regularly reviews processes and procedures to ensure departmental and company objectives are met.
Highly Organised, able to assess, analyse, plan, and manage multiple tasks simultaneously, balancing store audits with administrative responsibilities.
Excellent Communicator, strong written and verbal communication skills, with the ability to influence and build rapport.
Analytical, comfortable working with multiple data sources; strong Excel skills essential.
This guide represents a summary of the role; however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business