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As a Technical Program Manager in Data & AI, you will lead the delivery of AI solutions partnering with Technical, Product, wider programme and business teams to ensure cross functional alignment, effective planning and smooth execution. This hands-on role requires a combination of strong technical knowledge and a robust delivery management toolkit - supported by stakeholder and team management to deliver on objectives and timelines through effective ways of working. You will deliver continuous improvement across people, process, and technology in support of outcomes, and raise the bar in the Technical Program Management discipline. You will coach teams, face into ambiguity, and embed a culture of innovation and accountability to deliver impactful results at pace.
This role operates within an AI product environment, shaping and delivering solutions that enable outcomes from customer marketing, to colleague productivity and engagement!
Who you are:
You have a strong delivery management toolkit you can leverage to shape, plan and deliver projects and outcomes – the key fundamentals and experience of what works, what usually falls over, and where you add the most value
You have experience of embedding in, supporting and successfully delivering in complex, cross-functional delivery ecosystems
You have experience delivering technology and/or data & AI solutions in a fast-paced, evolving retail environment
You’re an effective translator and facilitator - fluent in business ambition and technical execution, and are comfortable navigating people, process and technology challenges
You see patterns in complexity and can bring clarity and structure to move forward, and are comfortable operating interchangeably between ‘now’ and ‘next’ horizons
What you will do:
Be the key day-to-day, week-to-week delivery partner from Data & AI on a specific AI product(s) serving customers and/or colleagues
Translate outcomes and vision into a clear plan that you own and maintain, that teams can execute on and stakeholders can understand. Make progress and the journey visible through clear reporting and engagement mechanisms that leaders and teams trust
Keep delivery moving forward and evolving – proactively reshaping or reactively responding, removing blockers and dependencies, and tracking key risks to protect timelines and outcomes. Embed and maintain key discipline in ways of working – that purposefully evolve with key lessons learnt and pragmatic requirements of delivering in that specific space
Deliver on key project outcomes, but more importantly measurable business impact
Build bridges between stakeholders and teams, and proactively navigate competing priorities and ways of working opportunities
What's in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone's welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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