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Payments Supervisor

Our Tilling team are now looking for a Payments Supervisor to support the delivery of accurate, efficient, and well-organised tilling and payment operations on a fixed-term contract until 30th January 2027.

This role sits within Tilling in the Foodhalls, supervising the till points at the final stage of the customer journey. As a Payments Supervisor, you will help ensure every customer leaves with a seamless, efficient, and exceptional service experience.

About the Role

As a Payments Supervisor, you will be responsible for supporting the day-to-day running of the Foodhalls tilling team and payment processes, helping to ensure transactions, queries, and workloads are managed effectively across the team.

You will play an important part in maintaining accuracy, resolving issues quickly, and supporting colleagues with clear guidance and practical problem solving, while ensuring service delivery remains a key focus at the point of payment.

Our Payments Supervisors also:

• Oversee daily payment activity, ensuring work is completed accurately and within a timely manner.
• Support the team to deliver an excellent customer experience at the tills, ensuring service standards are consistently maintained.
• Support the team with payment queries, escalations, and operational issues.
• Use relevant systems, reports, and payment tools to monitor activity and resolve discrepancies.
• Help prioritise workloads during busy periods, using fast thinking to keep processes moving.
• Work closely with colleagues and stakeholders to support compliance, accuracy, and operational excellence.

About You

You will be highly organised, dependable, and confident working in a fast-paced environment where accuracy matters. You will bring strong problem-solving skills and be comfortable making quick, considered decisions when priorities change.

You will be a clear communicator who can support colleagues, manage queries, and keep processes running smoothly. You will also be someone who takes ownership, works well with others, and remains calm when managing deadlines or operational challenges.

You will also have:

• Experience working with payment, finance, customer, retail, or operational processes.
• Strong attention to detail and confidence using systems, reports, or data.
• The ability to prioritise effectively and support others in a team environment.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive a competitive annual salary of £33,995 + monthly bonus, an excellent benefits package, including an enhanced company pension, eligibility for a competitive bonus scheme, 25 days’ holiday, and your birthday off, up to 33% in-store discount, including across our Food Halls and restaurants, and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.