Online Customer Service Assistant
Retail Staff
Full Time
We are currently looking for a Temporary Customer Service Assistant to join a premium womenswear retailer's customer support team in East London. This role will involve handling customer enquiries, ensuring a high standard of service, and supporting the overall customer journey across multiple channels. This role could extend to 6 months.
Suitable candidates must be immediately available and not on notice.
Responsibilities
• Respond to customer enquiries via email, phone and live chat.
• Resolve order, delivery, and product-related queries efficiently
• Liaise with courier partners to investigate delivery or tracking issues
• Maintain accurate records and handle customer information appropriately
• Work collaboratively with internal teams to ensure a smooth customer experience
Requirements
• Previous customer service experience, ideally within retail, fashion, or e-commerce
• Strong written and verbal communication skills
• Excellent attention to detail and organisation
• Confident problem-solver with a proactive mindset
• Able to manage multiple enquiries in a fast-paced environment
• Comfortable working both independently and as part of a team
As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.
As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!
Suitable candidates must be immediately available and not on notice.
Responsibilities
• Respond to customer enquiries via email, phone and live chat.
• Resolve order, delivery, and product-related queries efficiently
• Liaise with courier partners to investigate delivery or tracking issues
• Maintain accurate records and handle customer information appropriately
• Work collaboratively with internal teams to ensure a smooth customer experience
Requirements
• Previous customer service experience, ideally within retail, fashion, or e-commerce
• Strong written and verbal communication skills
• Excellent attention to detail and organisation
• Confident problem-solver with a proactive mindset
• Able to manage multiple enquiries in a fast-paced environment
• Comfortable working both independently and as part of a team
As a temp, you will receive a competitive salary rate that is paid on a weekly basis as well as paid holiday and the opportunity to join a pension scheme.
As this role is temporary, it is likely to be filled ASAP, so apply today to avoid missing out!