Hospitality Manager
Bassingbourn Barracks | ESS Defence
Are you an experienced hospitality, catering, or Soft FM leader looking for your next challenge? ESS Defence is seeking a Hospitality Manager to lead the delivery of high-quality accommodation, catering, housekeeping, bar, and hospitality services within a busy military environment.
In this varied and rewarding role, you'll take full responsibility for the day-to-day operation of the hospitality provision, ensuring exceptional customer service, strong financial performance, and full compliance with health, safety, and food safety standards. You'll lead and develop a dedicated team, build strong relationships with military stakeholders, and drive continuous improvement across all aspects of service delivery.
What you'll be doing:
- Leading all hospitality and Soft FM services, including catering, accommodation, housekeeping, bars, and events
- Managing budgets, labour costs, stock control, billing, and financial performance
- Ensuring compliance with health & safety, food safety, and contractual standards
- Building strong relationships with clients, customers, and military stakeholders
- Driving service excellence, customer satisfaction, and continuous improvement
- Recruiting, developing, and motivating a high-performing team
We're looking for:
- Management experience within hospitality, catering, Soft FM, or a similar service environment
- Proven people leadership and team development skills
- Strong commercial and financial awareness
- Knowledge of health & safety and food safety requirements
- Excellent communication, organisational, and customer service skills
- Confidence working independently and making operational decisions
Desirable:
- Experience within a military or defence environment
- Knowledge of hospitality accounting and billing processes
- IOSH Managing Safely (or equivalent)
- Catering, hospitality, or FM-related qualifications
Why join ESS Defence?
Join a market-leading organisation where you'll have the opportunity to make a real impact, lead a diverse operation, and develop your career within a supportive and dynamic environment.
Apply today and help deliver exceptional hospitality services to those who serve.