Job Description
A Bit About The Role
- Act as the first point of contact for customers
- Be proactive in approaching
- Deliver an extraordinary experience for all customers
- Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
- Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
- Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
- Make, tell and share stories
A Bit About You
- Engage clearly, confidently and professionally with all customers, team members and managers
- Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
- Be customer centric: excellent in delivering world class service
- Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
- Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
- Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
- Provide feedback from customers to the wider team to ensure increased service levels
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.