Transport Coordinator

The role

As a Transport Coordinator in our Central Transport Team, you will be the heart of our daily transport operation, making a real difference by keeping our large network moving smoothly. Serving as the primary contact for both NEXT and agency drivers, you will work closely with your team and the wider warehouse staff to ensure our delivery operation is seamless. Fast-paced, varied, and full of energy, this role is perfect for a proactive, customer-focused individual. The available position is working a rotating shift pattern of Wednesday - Saturday in Week 1, followed by Thursday - Saturday in week 2, 7am - 7pm. Transport experience is an advantage, but what is more important is a great customer service skills and the willingness to get started and confidently take on the challenge.

What you'll take on

• Actively coordinate drivers, ensuring everyone is accurately allocated the correct routes and vehicles while carefully considering driver hours, vehicle mileage, and maintenance schedules.
• Despatch drivers efficiently with run sheets, manifests, and vehicle check sheets, and conduct thorough debriefs in line with company requirements.
• Keep operations organized by filing vehicle check sheets and agency paperwork, inputting correct debrief data, and downloading tachograph information.
• Work collaboratively with your Team Manager to highlight areas for operational improvement, such as turnaround times, unauthorized stops, or fuel discrepancies.

• Support the driving team by managing and passing on driver queries and holiday requests in a timely, professional manner.

What you'll bring

• Strong administration experience, with a highly organized approach and a proven ability to plan, prioritize, and manage your workload.
• Excellent communication and interpersonal skills, with the ability to work well with colleagues at all levels and handle difficult situations with ease.
• A collaborative team-player mindset, thriving in a fast-paced, busy, and challenging environment while remaining calm and methodical under pressure.
• Proficient computer skills, particularly in Microsoft Office packages like Excel, backed by a strong attention to detail.
• A proactive, customer-focused attitude and a readiness to step up and 'take it on' every day.

Benefits

• Sharesave scheme
• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Generous bonus scheme for many roles
• Restaurants with great food at amazing prices
• Access to fantastic discounts at our Staff Shops
• Free on-site parking
• 10% off most partner brands & up to 15% off Branded Beauty
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email Recruitmenthelpdesk@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.