As Technical Product Owner for Assisted Service Platforms & CareHub, you'll own the vision, roadmap and delivery of one of Tesco Mobile's most important colleague-facing platforms. You'll balance customer outcomes, colleague experience, operational efficiency and technical sustainability, ensuring colleagues can resolve customer queries quickly, confidently and securely.
Working closely with Engineering, Architecture, Service Operations and Journey Squads, you'll drive the evolution of CareHub and its supporting capabilities, shaping a platform that is scalable, resilient and ready for future growth.
What is in it for youWe’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
The above information is a shortened summary, refer to our policies for full details
You will be responsible for- Defining and owning the product vision, roadmap and backlog for CareHub and assisted-service platforms.
- Delivering reusable platform capabilities that improve customer and colleague experiences across multiple service journeys.
- Partnering with Salesforce engineers, architects and technical teams to ensure solutions are scalable, secure and maintainable.
- Prioritising enhancements, operational improvements, compliance requirements, incidents and technical debt.
- Driving platform governance, security, resilience, service management and continuous improvement.
- Using colleague feedback, customer insights and operational data to inform product decisions and measure success.
- Supporting the delivery of new capabilities, including case management, knowledge management, messaging and agent-assist tooling.
- Facilitating collaboration across technical and business stakeholders to align priorities and maximise value.
- Embedding strong agile practices, delivery transparency and continuous improvement within the squad.
- Experience in Technical Product Management, Technical Product Ownership or a similar technical delivery role.
- Experience working in agile environments with Scrum methodologies and practices.
- Ability to define product strategy, prioritise effectively and deliver measurable business outcomes.
- Experience with CRM, customer service, workflow or enterprise platforms, including integrations and APIs.
- Strong stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences.
- A customer and colleague-first mindset, with strong analytical and problem-solving capabilities.
Highly desirable:
- Experience with Salesforce Service Cloud and Salesforce-based platforms.
- Knowledge of customer service, contact centre, retail, telecommunications or assisted-service environments.
- Experience in case management, knowledge management, workflow optimisation and customer servicing journeys.
- Understanding of DevSecOps, CI/CD, cyber security, observability and operational resilience.
- Exposure to messaging platforms, service automation, AI-enabled service tools, Salesforce Einstein or Agentforce.
A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.
We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology – it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do – allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.