Team Leader - Information Security Incident Response

The Role:

Protecting our digital footprint takes expertise, collaboration and a commitment to keeping people safe. Leading the team responsible for safeguarding NEXT's IT assets, you will support 15,000 colleagues and £4.9 billion in revenues across our retail stores and eCommerce platform. Working closely with the Security Operations Manager and cross-functional engineering teams, you will drive daily threat response, proactive threat hunting and security control improvements. We offer a hybrid working setup balancing office life with home flexibility, alongside continuous opportunities to collaborate with specialist teams to support your professional growth.

What You'll Take On:

• Manage and mentor a team of up to 10 Security Analysts, overseeing daily workloads, shift rotas and development reviews.
• Lead incident response and remediation efforts as the primary escalation point, ensuring alerts are investigated within defined SLAs.
• Oversee forensic evidence collection and collaborate with Threat Management specialists to run realistic security simulations.
• Drive the continuous improvement of technical security controls, procedures and regular performance reporting packs.
• Support 24/7 environment monitoring through out-of-hours escalation cover and assist with seasonal budget management.

What You'll Bring:

• Proven Information Technology experience, ideally within a corporate or retail environment.
• Leadership experience managing teams, including performance reviews and resource planning.
• Demonstrable comprehension of information security concepts, including malware, attack vectors and emerging threats.
• Familiarity with industry security standards such as PCI-DSS or ISO27001, backed by relevant security certifications.
• Strong communication skills, acting as a calm, clear bridge between technical teams and senior management under pressure.
• Experience creating operating procedures, automation processes and reporting packs to measure team progress.
• Commercial awareness to manage seasonal budgets and adapt flexibly during peak trading periods or unsociable hours.
• A collaborative mindset focused on mentoring colleagues, driving technical skill development and maintaining high professional standards.

#LI-LE1 #LI-Hybrid

Benefits

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.