System Engineer I

The Systems Engineering III for Cloud Ops (Private & Public) is an individual contributor role and the person is expected to work on incident, problem, and change request to support the Public and Private Cloud platforms and expected to adhere to the shift pattern. Systems Engineering is a core capability for Tesco Technology, and this position is critical for shaping the engineering culture as we grow. The role will be serving as a core member of an agile team that support the Cloud Platform Availability and future automations in Tesco.

• Discover and implement new technologies that improve functionality, availability, cost efficiency, and security for Tesco’s Cloud Platforms.
• Manage Roadmaps, KPI’s and budget related to the technical areas, I look after.
• Collaborate with other teams across all of Tesco Technology and vendors to ensure service and project delivery.
• Drive Service Improvements with operations engineering and bring operational excellence.
• Define & implement simple management summary from complex technical topics and drive logical decisions at all levels within Tesco.
• Owning all technical aspects of Cloud Platform and automation drive which are used our DevOps teams.

System Engineering Skills & responsibilities:

• Evaluate and recommend appropriate Cloud technologies to meet business needs
• Define and influence the Cloud Ops roadmap and technical standards, in their own technology areas
• Ensure security is by design for new and existing solutions of Cloud Platforms
• Ensure designs and implementations are documented, have appropriate capacity built in and are highly resilient to ensure smooth transition to operations
• Understand and adopt appropriately different ways of working for effective and efficient delivery.
• Leverage existing tool sets and drive adoption of new tools and techniques, to get the best value.
• Supervise response to major incidents and provide clear post-incident root cause analysis documentation
• Define and implement high-impact changes and projects in Infrastructure that could impact your area of responsibility and take proactive measures to ensure service stability.
• Drive service improvements that are focused on customer satisfaction and operational efficiency.
• Take ownership of technology readiness to deliver relevant workplace initiatives/projects.
• Identifying exciting opportunities for adopting new technology to solve existing needs and predicting future challenges.

• Ability to work with Cloud (IaaS & PaaS), Cloud technologies, Self-servicing, Self-healing, and tools for Cloud Platforms.
• In depth understanding of Linux functionalities and features as well as good experience of Linux system administration.
• Hands-on deployment and troubleshooting expertise to at least a medium level (on a scale of low, medium, and high expertise) on the following technologies

Working knowledge of Dockers, Kubernetes, VMWare Tanzu or any other PaaS Platform

? Working knowledge of managing Kubernetes cluster, its Control as well as Data Plane

? Hands on experience on Kubernetes Cluster upgrade, Certificate upgrade and Vulnerability management

? Programming/Scripting knowledge in Ansible, Python or any other programming languages

? Working knowledge of Observability tools such as Splunk and AppDynamics

? Exposure to CICD Toolset such as Jenkins, Github, Nexus, Chef and Vault etc.

? Exposure to Cloud Technologies like AWS, Azure, GCP & Terraform etc

? Exposure to Virtualization technologies (VMWare)

• Proven diagnostic, troubleshooting, and service restoration skills.
• Excellent interpersonal skills and customer service skills
• Metrics management, outstanding written and verbal communication skills
• The candidate must have the ability to bridge the gap when working with the Product, Architecture, QA and Infrastructure teams.
• Strong shell scripting experience on Red Hat Linux environment and ability to identify opportunities for automation of Cloud Ops services.

Leadership & Potential:

• Collaborate across multifunctional departments to drive forward the development and adoption of existing and new technologies to the Cloud Technology stack.
• Collaborate with a wider area or teams to drive overall enterprise design.
• Collaborate with Engineering team with clear expectations and project deliveries.
• During volatile and uncertain situations able to anticipates and overcomes obstacles with a pragmatic approach to achieve goals and commitments. While exhibiting high responsiveness by reacting quickly and positively to significant and major events.

Finance & Commercials:

• Have an understanding of how Infrastructure designs and implementations impact the budget.
• Ability to support business cases by evaluating suitable toolset for Cloud Platform and commercial impact on Tesco and assist the Head of Systems Engineering in making the right decisions.
• Understand how the budgeting and procurement process works in Tesco and effectively apply the knowledge in planning and influencing product roadmaps.
• Understand maintenance contracts Tesco has in place and identify opportunities to reduce costs.

Qualifications:

• Graduation/Post Graduation.
• Minimum 8-10 years of technology experience in Level 3&4 support.

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.

When you join Tesco Bengaluru in this role, you'll be employed by Tesco Bengaluru Private Limited, the Tesco legal entity responsible for your employment.