Store Manager
Salary: Competitive salary plus bonuses, benefits & staff discount
Hours: 37.50
As Store Manager at H. Samuel in Northwich, you will be responsible for driving the store’s performance by fostering a strong sales culture, leading and motivating a customer-focused team, and ensuring full compliance with company policies and procedures. You will lead by example, demonstrating excellent selling skills while coaching and inspiring your team through effective leadership and a proactive approach to sales management.
You will also be accountable for maintaining consistent adherence to company guidelines and processes, as well as managing key operational areas including costs, payroll, shrinkage, and expenses. In addition, you will oversee the planning and execution of all in-store operational activities.
We empower our Store Managers to lead with confidence and enthusiasm—setting the standard, inspiring their teams, and fostering a culture of pride and high performance.
As the face of H. Samuel, you will represent our brand, values, and customers. Our stores embrace individuality—we’re not about formal uniforms, but instead encourage a stylish, business-casual dress code that celebrates personal expression, including tattoos, piercings, and unique style.
Jewellery, Watch & Gift Retail is truly a special industry. Across our H. Samuel stores, our knowledgeable teams play a meaningful role in life’s most important moments—helping customers celebrate engagements, weddings, birthdays, and more by finding the perfect piece. It’s a unique and rewarding environment—join us and be part of something special.
We’re looking for candidates who can demonstrate:
- A strong track record of achieving KPIs
- Experience managing and being accountable for store performance
- Proven experience leading and developing store teams
- Ability to set targets and analyse business data effectively
- A talent for coaching and inspiring teams to reach their full potential
- Consistent delivery of exceptional customer experiences
- A genuine passion for our products and a customer-focused mindset
- A competitive drive
- Basic knowledge of relevant legislation (e.g. recruitment, employment law, health & safety, trading standards)